Welcome to Zynka Docs
Zynka ERP is a unified platform for running a service business — CRM, field service management, quoting and invoicing, e-signatures, and customer self-service — across four portals:
| Portal | Who uses it |
|---|---|
| Company portal | Your back-office team: admins, dispatchers, sales, accounts |
| Engineer portal / app | Field engineers, on the web or on their phone |
| Customer portal | Your customers: raising tickets, tracking jobs, viewing invoices |
| Admin portal | Zynka platform administrators |
These docs are written for company admins and their teams. Everything here is self-service — you should never need to wait for the Zynka team to configure something for you.
Where to start
- New to Zynka? Follow Getting Started — a guided path that takes a brand-new company from first login to first invoice in about an hour.
- Setting up a specific feature? Jump straight to its guide under Configuration.
- Something not working? Check Troubleshooting, or the FAQ.
- What changed recently? See What's New for release notes.
The example company used in these docs
Every guide uses the same fictional company, so the example values you see always fit together. When you follow a guide, substitute your own details for Acme's:
| Example value | |
|---|---|
| Company | Acme Field Services Pvt Ltd (fictional) |
| Head office | Mumbai, Maharashtra, India |
| GSTIN (Maharashtra) | 27AAACA1234F1Z5 (sample — not a real GSTIN) |
| Branch GSTIN (Karnataka) | 29AAACA1234F1Z2 (sample) |
| Service zones | Mumbai West, Mumbai East, Pune |
| People | Priya (Company Admin), Rohan (Dispatcher), Arjun and Sneha (Field Engineers), Meera (Accounts) |
| Email domain | acmefield.example |
| Document prefixes | Jobs JOB-, Quotes QUO-, Invoices INV-MH- |
Getting help
If a guide doesn't answer your question, contact support — and tell us which page you were reading, so we can improve it.