Login issues
Work in progress
This guide is an outline — the Zynka team is completing it. The structure below shows what it will cover.
Symptoms this covers
- "Invalid credentials" when you're sure the password is right
- Password reset email never arrives
- You can log in but see less than you expect
Checks
- Right portal? Back-office users log in to the company portal, field engineers to the engineer portal, and your customers to the customer portal — credentials from one don't work on another.
- Password reset — TODO: reset flow per portal.
- Missing menus or features after a role change — permissions are read at login. Log out and back in.
- TODO: Account locked / user deactivated by an admin.
Still stuck?
Contact support with the email address you're logging in with, which portal, and a screenshot of the error.